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00:17
Introducing a new feature that integrates time of day routing with user-friendly controls for office managers
00:20
Empowers office managers to make changes without needing to involve the IT department
00:12
Example given of an electrician's office, where calls are handled by agents during business hours and routed to an overnight service supervisor during non-business hours
00:19
Office manager can make real-time adjustments based on different circumstances, such as extending office hours or closing early
00:14
Feature works through configuration, assigning operating modes to call queues, and authorizing office managers to manage these modes
00:36
Calls during holidays and weekends are routed to a voicemail where callers can leave a message
AI Generated
Call Routing By Operating Modes : Part 1
Sanjay SinhaOct 21
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