- Highlights
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- Transcript
00:03
The speaker welcomes everyone to the Webex developer or public webinar and introduces themselves as Phil Volante from the Webex developer evangelism team.
00:13
The topic of the webinar is the Webex contact center flow designer for developers, presented by a contact center product manager named Charity.
00:12
Robert Tower and Ellen Johnson from partner company Journey will also be joining the session to demo their customer authentication app built using the Webex contact center designer.
00:16
The speaker briefly discusses some recent news for Webex developers, including exploring Webex calling reports and analytics APIs, working with the updated Webex meeting suite platform, announcing the Webex web meetings SDK version 3, updating the iOS SDK kitchen sink demo app, and a companion blog for this webinar on using Webex contact center flow designer.
00:04
The speaker mentions that there will be a Q&A session during the webinar and provides instructions on how to submit questions.
00:17
Flow variables can be locally defined within a specific flow or globally defined on an organization level for use in different flows.
00:08
Activities within the flow have input, output, and activity output variables that can be used to capture and post data to external systems.
00:10
Interfaces such as DTS and HTTP request allow for the integration of connectors and custom applications to retrieve and manipulate data within the flow.
00:07
The speaker discusses the benefits of using subflows in flow design, which helps to break down the complexity of the main flow and make it easier to navigate.
00:18
They mention various use cases of flow designer, including customer journey authentication, voice filters, outbound campaign managers, and a patient assist app.
00:27
The speaker highlights the importance of contact center security and customer authentication in ensuring proper authorization for actions.
00:22
They demonstrate how subflows can be used to add smartphone biometric authentication to self-service flows, allowing customers to perform actions securely without needing to speak with an agent.
00:15
Custom data in flow corresponds to variables created within the flow, which can be accessed in each activity.
00:14
The speaker provides a sneak peek of the Webex platform and mentions that feedback is welcome.
00:06
They discuss several use cases for integrating Webex contact centers with other applications, such as using conditional alerts and retrying callbacks.
00:18
They mention upcoming features and enhancements to the flow designer, including native integration with Webex contact center, flow import/export APIs, flow templates, and digital messaging capabilities.
00:14
The speaker encourages listeners to try out the features in the developer sandbox and provides resources for learning more about flow designer.
00:17
They address some audience questions, including the ability to play audio for agents not at their desktops and the reuse of subflows across multiple main flows.
00:17
The application does not require the caller to have a specific app installed, as it can be delivered through SMS, email, WhatsApp, or a URL.
00:16
The ability to write code in flow designer is planned for the second half of 2024, with JavaScript being the first language considered.
AI Generated
Webinar: Webex Contact Center Flow Designer
Webex Developer EvangelismApr 2024
Introduction to the Webex Contact Center Flow Designer no-low no-code orchestration platform and developer ecosystem for building custom integrations powered by Flow Designer.
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