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00:11
The video demonstrates how to access and manage Webex contact center user profiles in the control hub.
00:15
Different profile types include administrator, premium agent, standard agent, and supervisor.
00:14
User profiles are assigned based on the user's license in control hub.
00:04
User profiles determine what a user with access to Webex contact center can view and do when they log in.
00:10
User profiles determine access to features such as reporting, agent desktop, call monitoring, and call recordings.
00:15
In the Webex contact center management portal, there is an additional option to specify folder access for reporting analytics.
00:15
User profiles can be created and customized to specify module access and entry points for different users.
AI Generated
Control Hub: User Profiles
Brian Brough - CX Advanced SolutionsMay 2024
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